Please see below for a series of frequently asked questions. We hope this helps answer your questions, but feel free to contact us for additional information.
A: Yes. We are open to the public and consultations are available by walk-in or appointments. If you would like to schedule an appointment please contact your nearest showroom location.
A: Please bring any of the following items to help us better assist you:
Measurements, drawings, or blueprints
Any samples you have to help guide in the selection process
Ideas (Please check out our pinterest page for design inspiration)
A: We allow all our in stock products to be returned. Please note all setting materials must be returned within 30 days of your purchase. Special-order materials are final sale.
A: We install countertops that we custom fabricate for your project. Flooring installations, however, is left to the professionals. Please contact our showroom to get a list of local recommended installers.
A: Porcelain tile is a mixture of clay and feldspar whose body is so dense that it absorbs less than one half of one percent (0.5%) of moisture. Ceramic tile is a mixture of clays which have been fired at a high temperature but has a water absorption rate of greater than .5%. This is because porcelain tile is fired at a higher temperature than ceramic which makes it denser. Most porcelain tiles can be used indoors and outdoors, while most ceramic tile can only be used indoors.
A: Porcelain tile is one of the most durable flooring products on the market. It can be used for all types of applications, both commercially and residentially. However, if your tile is not properly installed, it is susceptible to cracking or chipping. If you are unsure about installing it yourself we can refer you to a professional.
A: When you consider the long-term cost, it’s actually one of the least expensive types of flooring.
For Example: A tile that costs $400.00 and lasts for over 50 years has a lifetime cost of $8.00 per year. A carpet floor that costs $400.00 and lasts for 10 years has a lifetime cost of $40.00 per year. Furthermore, most realtors will tell you that porcelain tile increases the resale value of your home; thus, porcelain tile is an excellent investment.
A: Standing on any floor for a long period of time is difficult on your body. Porcelain tile and natural stone fall into the same category as wood, linoleum and laminate or any hard surface flooring. We recommend a mat or padded rug in areas where you might stand for extended periods.
A: Tile actually isn’t any colder than other types of flooring, but if this cold feeling is an important issue, we’d be glad to tell you about our inexpensive floor warming system. With the NuHeat™ system, you can regulate the floor temperature with the touch of a thermostat. Visit our showroom to experience a floor heated with NuHeat.
A: Yes. Grout can become dirty over time, especially in high-traffic or frequently used areas. Choosing the right grout color can help minimize the appearance of wear, and some modern grout products offer improved stain resistance. Proper installation and routine cleaning will help keep grout looking its best. Our team can help you select materials that fit your space and maintenance preferences.
A: All of our tile is sold by the square foot. A simple estimate is to take the Length x Width of your room to determine the square footage. Add 10% to 15% for waste. (10% for a straight installation, 15% for a diagonal installation or a room with intricate cuts).
A: Simply vacuum and damp sponge mop. Use 1 tablespoon of a mild, soapless dish detergent per 1 gallon of water. If you use a household cleaner, make sure it’s pH-neutral. For a more soiled area you can stop into our showroom to purchase any of the professional strength cleaning products we recommend.
A: Porcelain tile is highly fire resistant and will not burn or emit toxic fumes under normal conditions.
A: While most materials will fade after long exposure to light the colors in porcelain are unaffected.
A: Granite is a natural stone with an inherent beauty that is unequalled in man made products. Once a granite countertop is properly sealed it is highly resistant to acids, alkalis, extreme heat, grease and stains. Granite is an excellent investment and will increase the resale value of your home.
A: A Granite or Marble countertop that is fabricated by Mees will be sealed and polished by our natural stone experts to help prevent staining. We also recommend yearly sealing of your countertops to further prevent staining.
A: Mees accepts the following:
Visa
MasterCard
American Express
Discover
Cash
Checks
A: Grout that is lightly stained or discolored may only need cleaning or touch-up. Cracked, loose, or missing grout usually requires replacement to prevent moisture issues and maintain the integrity of the tile installation.
A: The need for sealing depends on the grout type and application. Our team can help determine the best option for your project.